EPX is seeking a terminal support representative for our Wilmington, Delaware office. To apply, submit your resume to hr@epx.com.
Job Summary:
Responsible for Point of Sale terminal integration and helpdesk support.? This includes software downloads, file changes and hardware troubleshooting.? Some travel to client locations may be required.
Essential Job Functions:
Helpdesk /? Technical Support
- Provide Point of Sale helpdesk support for inbound merchant calls
- Troubleshoot hardware issues
- Build terminal download files
- Initialize terminals
- Test hardware before releasing to client
- Add new equipment requests to existing merchant accounts
- Follow up on any open system tickets related to equipment issues
- Assist with installation and training of merchant equipment when necessary
- Maintain new merchant setup and deployment tracking within CRM system
- Assist Sales and other business areas with technical support for potential merchants and strategic alliances
Technical Documentation Assistance
- Work with Technical Publications to create, maintain and update any merchant, user or Quick Reference guides
- Assist in documenting department processes
Qualifying Experience:
- High school diploma required
- 5 years customer service experience
- Extensive terminal knowledge
- VeriCentre and Term Master Experience Required
- POS systems experience a plus (Micros, Aloha, Digital Dining, RMS)
- Knowledge of computers and Windows-based applications
- Customer service experience, including strong written and verbal communication skills
- Ability to work well individually and as a team member
- All other duties as assigned
Note: Job Description is not inclusive, and is subject to change with the growth of the position and the company.
To apply, submit your resume to hr@epx.com
EPX Welcomes Third-Party Validations of Tokenization and Payment Processing Outsourcing
Tuesday, July 20th, 2010Editor’s Note: It’s always encouraging to see EPX competitors follow in our footsteps. Just as competitors are following our lead by touting the benefits of tokenization technology, several competitors are even beginning to issue press releases that mirror ours. I guess imitation is the sincerest form of flattery.
Electronic Payment Exchange (EPX), a full-service payment processing organization, announced today that their organization welcomes the recent third-party validations of cardholder data tokenization and payment processing outsourcing. Newly announced global industry best practices for tokenization from Visa Inc. validate EPX’s long-standing deployment of tokenization technology for securing cardholder data. Additionally, a June 2010 security brief from RSA supports EPX’s approach to tokenized payment processing outsourcing by referencing an EPX client case study that shows how tokenization and payment processing outsourcing reduce merchant costs and other burdens associated with securing cardholder data.
The recent release of Visa’s tokenization best practices provides valuable guidance to merchant organizations seeking to utilize tokenization solutions for securing cardholder data. As the first organization in the payments industry to engineer and deploy tokenization technology, EPX welcomes Visa’s focus on and validation of tokenization solutions.
In version 1.0 of the Visa Best Practices for Tokenization document, Visa establishes best practices related to four critical components of tokenization: token generation, token mapping, card data vault, and cryptographic key management. Visa provides further recommendations regarding tokenization system configuration, implementation, and management, and offers guidance on the management of historical data.
EPX, which has offered merchants tokenization technology since 2001, abides by one hundred percent of the best practices established by Visa and views the best practices as reinforcement of EPX’s approach to tokenization. According to EPX Chief Security Officer Matt Ornce, “Visa is now confirming what we have been saying and practicing for years. Merchants that properly implement a sound tokenization solution are able to limit cardholder data storage in their environments. In turn, this simplifies merchant PCI DSS assessments by reducing the scope of their compliance requirements, associated costs, and implementation. This makes merchants of any size more secure and brings them into compliance easier, faster, and with less expense.”
Further validating EPX’s approach to payment data security, a June 2010 security brief released by RSA provides insight into how tokenization can be combined with payment processing outsourcing to relieve merchants of the burden and potential costs associated with securing cardholder payment data. Using an EPX client who annually processes tens of thousands of ecommerce transactions as an example, RSA pointed out that the merchant organization substantially reduced its PCI compliance burden. The security brief also establishes that, over the next several years, many payment processing organizations will introduce outsourced payment services to manage cardholder data risks on behalf of merchants. The brief provides additional insight by stating that the most effective outsourced payment services will use a combination of tokenization and encryption.
EPX has provided payment card security outsourcing for ten years and was the first payment processor to actually market, sell, and implement a solution that uses both tokenization and encryption for securing card data from the card swipe through the entire transaction lifecycle. By processing through EPX, individual merchants have reduced their initial PCI compliance burden by millions of dollars and continue to realize significant annual savings.
EPX welcomes the third-party validation of payment processing outsourcing and the use of tokenization plus encryption technologies. “It is great to see that leaders in the payments and security industries are recognizing EPX’s accomplishments,” EPX Chief Executive Officer Ray Moyer said.
Tags: BuyerWall, credit card processing, credit card processor, data breach, debit card processing, Electronic Payment Exchange, encryption, end-to-end encryption, EPX, matt ornce, payment processing, PCI compliance, PCI DSS, tokenization, VISA, VISA best practices
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