Archive for the ‘EPX News’ Category

EPX is seeking a Terminal Support Representative

Wednesday, September 1st, 2010

EPX is seeking a terminal support representative for our Wilmington, Delaware office. To apply, submit your resume to hr@epx.com.

Job Summary:

Responsible for Point of Sale terminal integration and helpdesk support.? This includes software downloads, file changes and hardware troubleshooting.? Some travel to client locations may be required.

Essential Job Functions:

Helpdesk /? Technical Support

  • Provide Point of Sale helpdesk support for inbound merchant calls
  • Troubleshoot hardware issues
  • Build terminal download files
  • Initialize terminals
  • Test hardware before releasing to client
  • Add new equipment requests to existing merchant accounts
  • Follow up on any open system tickets related to equipment issues
  • Assist with installation and training of merchant equipment when necessary
  • Maintain new merchant setup and deployment tracking within CRM system
  • Assist Sales and other business areas with technical support for potential merchants and strategic alliances

Technical Documentation Assistance

  • Work with Technical Publications to create, maintain and update any merchant, user or Quick Reference guides
  • Assist in documenting department processes

Qualifying Experience:

  • High school diploma required
  • 5 years customer service experience
  • Extensive terminal knowledge
  • VeriCentre and Term Master Experience Required
  • POS systems experience a plus (Micros, Aloha, Digital Dining, RMS)
  • Knowledge of computers and Windows-based applications
  • Customer service experience, including strong written and verbal communication skills
  • Ability to work well individually and as a team member
  • All other duties as assigned

Note: Job Description is not inclusive, and is subject to change with the growth of the position and the company.

To apply, submit your resume to hr@epx.com

EPX Welcomes Third-Party Validations of Tokenization and Payment Processing Outsourcing

Tuesday, July 20th, 2010

Editor’s Note: It’s always encouraging to see EPX competitors follow in our footsteps. Just as competitors are following our lead by touting the benefits of tokenization technology, several competitors are even beginning to issue press releases that mirror ours. I guess imitation is the sincerest form of flattery.

Electronic Payment Exchange (EPX), a full-service payment processing organization, announced today that their organization welcomes the recent third-party validations of cardholder data tokenization and payment processing outsourcing. Newly announced global industry best practices for tokenization from Visa Inc. validate EPX’s long-standing deployment of tokenization technology for securing cardholder data. Additionally, a June 2010 security brief from RSA supports EPX’s approach to tokenized payment processing outsourcing by referencing an EPX client case study that shows how tokenization and payment processing outsourcing reduce merchant costs and other burdens associated with securing cardholder data.

The recent release of Visa’s tokenization best practices provides valuable guidance to merchant organizations seeking to utilize tokenization solutions for securing cardholder data. As the first organization in the payments industry to engineer and deploy tokenization technology, EPX welcomes Visa’s focus on and validation of tokenization solutions.

In version 1.0 of the Visa Best Practices for Tokenization document, Visa establishes best practices related to four critical components of tokenization: token generation, token mapping, card data vault, and cryptographic key management. Visa provides further recommendations regarding tokenization system configuration, implementation, and management, and offers guidance on the management of historical data.

EPX, which has offered merchants tokenization technology since 2001, abides by one hundred percent of the best practices established by Visa and views the best practices as reinforcement of EPX’s approach to tokenization. According to EPX Chief Security Officer Matt Ornce, “Visa is now confirming what we have been saying and practicing for years. Merchants that properly implement a sound tokenization solution are able to limit cardholder data storage in their environments. In turn, this simplifies merchant PCI DSS assessments by reducing the scope of their compliance requirements, associated costs, and implementation. This makes merchants of any size more secure and brings them into compliance easier, faster, and with less expense.”

Further validating EPX’s approach to payment data security, a June 2010 security brief released by RSA provides insight into how tokenization can be combined with payment processing outsourcing to relieve merchants of the burden and potential costs associated with securing cardholder payment data. Using an EPX client who annually processes tens of thousands of ecommerce transactions as an example, RSA pointed out that the merchant organization substantially reduced its PCI compliance burden. The security brief also establishes that, over the next several years, many payment processing organizations will introduce outsourced payment services to manage cardholder data risks on behalf of merchants. The brief provides additional insight by stating that the most effective outsourced payment services will use a combination of tokenization and encryption.

EPX has provided payment card security outsourcing for ten years and was the first payment processor to actually market, sell, and implement a solution that uses both tokenization and encryption for securing card data from the card swipe through the entire transaction lifecycle. By processing through EPX, individual merchants have reduced their initial PCI compliance burden by millions of dollars and continue to realize significant annual savings.

EPX welcomes the third-party validation of payment processing outsourcing and the use of tokenization plus encryption technologies. “It is great to see that leaders in the payments and security industries are recognizing EPX’s accomplishments,” EPX Chief Executive Officer Ray Moyer said.

Electronic Payment Exchange Enters its Tenth Year of Issuing Tokens for Securing Credit Card and ACH Transaction Data

Wednesday, May 26th, 2010

EPX began Offering Tokenization Solutions in 2001

Electronic Payment Exchange (EPX), a full-service payment processing organization, has entered is tenth year of issuing tokens as a means of securing credit card and ACH transaction data.

In early 2001, EPX engineered and deployed the payment industry’s first tokenization technology, which has protected hundreds of millions of financial transactions and helped merchants eliminate the liabilities associated with storing unprotected payment data. EPX’s proprietary tokenization technology replaces the sensitive payment information with unique IDs, which the payments industry has since come to call “tokens.”

For each transaction processed by EPX, patent-pending EPX BuyerWall™ technology issues a BRIC (BuyerWall Recognized Identification Code) token to the merchant, which is meaningless to would-be thieves. The BRIC allows the merchant to maintain total control of the customer experience and realize all of the capabilities that previously required the storage of cardholder data including refunds, recurring transactions, and historical review.

“As an innovator of tokenization in the payment processing space, we have been helping merchants effectively secure their payment data for nearly a decade,” said EPX Chief Security Officer Matt Ornce. “The industry has recently seen a rash of new entrants to the tokenization space. I applaud their efforts to catch up to our tokenization technology. However, I would caution merchants against using unproven solutions.”

“All tokens are not the same. Some tokenization solutions that have recently come to market don’t provide optimal security, since their tokens can be reverse-engineered to reveal their corresponding card numbers,” explains Ornce. “EPX tokens provide ultimate security because they are not derived from card numbers, and therefore cannot be reverse-engineered into meaningful data.”

Ornce says that another key differentiator between EPX’s tokenization solution and those of competitors is that EPX tokenization technology is “built in, not bolted on” to its payment processing platform. EPX’s payment processing platform was built with tokenization as an inherent component, while other payment processors have modified their legacy systems by adding on tokenization modules.

In addition to using tokenization for protecting credit card data, EPX tokenization technology has also been securing electronic check (ACH) payments since 2001. Contrary to recent claims by competing payment processors who reported that they were the first to offer tokenization of ACH data, EPX stands alone as the first to apply tokenization technology to ACH payments.

EPX has been an innovator and active leader in the payment processing space since 1979, and its nearly 10 years of using tokenization to protect credit card and ACH payments is further evidence of EPX’s commitment to protecting merchants. According to EPX Executive Vice President Charles Crawford, “In the 31 years EPX has been in the payments business, we have made many breakthroughs by simply pursuing what is most effective, what is most efficient, and what serves our merchants best.  We’ve never waited for others to lead the way, nor will we in the future.”

Insightful Case Study Details how Electronic Payment Exchange Saved a Global Firm More Than $3 Million in PCI-Related Costs

Friday, May 21st, 2010

Gartner, Inc., the world’s leading information technology research and advisory company, recently released a case study that describes how a $5 billion global firm saved millions of dollars in Payment Card Industry-related costs and months of internal development time by outsourcing its international card payment operations to Electronic Payment Exchange (EPX).

EPX, a full-service payment processor that provides card data tokenization, enables organizations to comply with just a few questions on the PCI Self-Assessment Questionnaire A, rather than having to comply with the complete set of more than 200 questions required for firms that accept and store credit card data in their systems.

EPX Chief Executive Officer Ray Moyer welcomes the Gartner case study and believes it shows EPX’s dedication to assisting merchants in achieving PCI compliance. “While some organizations are busy generating hype for newly invented, unproven tokenization solutions, EPX has been busy actually implementing our tokenization solutions,” said Moyer. “2010 marks the tenth year that EPX has been issuing tokens for every transaction response. Our proven approach, coupled with our EPX BuyerWall platform, enables us to help merchants reach their PCI compliance requirements faster, with greater security, and with less merchant expense.”

The complete research note written April 9, 2010 by Avivah Litan, “Case Study: NCR Saves Substantial PCI Project Costs by Using Outsourcing and Tokenization,” is available for download from www.epx.com.

How Credit Card Number Tokenization can Reduce PCI Compliance Stress … and Data Protections Costs

Monday, March 15th, 2010

View the eye-opening presentation from EPX Chief Security Officer Matt Ornce that discusses the key criteria to be considered when evaluating cardholder data replacement solutions as an alternative to full encryption.

Part 1

Part 2

Part 3

Electronic Payment Exchange Maintains Payment Processing and Customer Service Volumes during ‘Snowmageddon’

Friday, February 26th, 2010

During back-to-back blizzards that dumped nearly four feet of snow in Wilmington, Delaware earlier this month, Electronic Payment Exchange (EPX), a leading merchant acquirer and payment processor, continued to operate without skipping a beat. Faced with the region’s largest snowfall totals in modern history and declared states of emergency throughout Delaware, EPX successfully processed 100% of the transactions submitted by their clients and promptly handled customer service calls.

Christine Bradley, director of operations and client services for EPX, activated the company’s emergency response plan in anticipation of the storms. “Although the State restricted driving to emergency personnel and urged businesses to close, we were unaffected by the order,” said Bradley. “When the forecasts predicted the storms of the century, we put our emergency plan into effect and made all of the necessary preparations for our employees to work remotely via our secure network connections.”

EPX customer service telephone lines were forwarded to employee cell phones, which enabled EPX’s service managers to transparently address any customer issues that arose during the storm. Transaction flow from EPX merchants routed directly through EPX’s Phoenix, Arizona data center, so EPX merchants and the merchants’ customers were unaffected by the storms.

“Considering how the storms crippled the region,” Bradley says, “It’s great to see that modern technology and our emergency planning allowed us to efficiently serve our customers.”